NovoCare® Pharmacya:
Your questions, answered

Here are some questions and answers that may be helpful to you.

aCoAssist Pharmacy d/b/a NovoCare ® Pharmacy.

Next steps and timing

Now that my prescriber has submitted my prescription, when will I hear back from NovoCare® Pharmacy?

First, you'll receive a text confirming receipt of your prescription. Next, you'll receive a text asking for your consent to take part in the NovoCare® Pharmacy program. Be sure to provide your consent to take part in the NovoCare® Pharmacy program.

Then you'll need to set up your account.

Follow the text prompts to: 

  • Pay for your prescription
  • Confirm your delivery info
  • Schedule your GLP-1 medicine delivery
I got a text message from CoAssist Pharmacy, AssistRx, and/or CenterWell® Pharmacy. Who are they?

Those are our partners. They handle the steps involved in getting your prescription to you. Their messages may:

  • Confirm your prescriber sent us your prescription
  • Ask for your consent (which is required)
  • Have you create an account, with your payment and shipping information
  • Tell you when your prescription is on its way to you

CoAssist Pharmacy, AssistRx, and CenterWell® Pharmacy are licensed third-party service providers who assist with patient registration, communications, fulfillment, and delivery.

Payment

How can I pay for my prescription?

You’ll set up your account with our pharmacy partner. Then you can pay online. We accept credit cards, Apple Pay, Google Pay, and FSA/HSA cards.

Can I use my FSA/HSA funds to pay for my medicine from NovoCare® Pharmacy?

Yes, we accept payment from FSA/HSA funds.

Can I use a copay card at NovoCare® Pharmacy?

You don’t need to activate a copay or saving card.

Delivery

How will I know when my prescription ships?

When your prescription is in transit, you'll get tracking updates to see its progress on the journey.

How long will it take for me to receive my medicine?

You can schedule your medicine delivery right after your payment is processed, and you will receive tracking updates after it’s shipped.

How much does direct shipment of my medicine cost?

There is no cost for shipping and delivering your medicine.

What if I want to pick up my prescription at my local pharmacy?

You choose where your medication is delivered. We can transfer your prescription to be picked up at your local pharmacy. Simply call 1‑833‑949‑5527 to change your delivery to pickup.

What if my pharmacy already has my prescription, but I want my medicine shipped to me from NovoCare® Pharmacy?

You can have your pharmacy transfer your prescription to NovoCare® Pharmacy. Ask them to call 1‑833‑949‑5527, Monday‑Friday, 9 am‑5 pm ET.

Can I get a 90-day supply at NovoCare® Pharmacy?

Yes, NovoCare® Pharmacy offers a 90-day supply option for prescriptions. If your health care professional prescribes you a 90-day fill and you request that option, we will send you a 90-day supply.

How do I get my refills?

If you have refills available, you'll receive a text to notify you that your refill is ready for payment and scheduling. If you do not have refills available, you'll receive a text that notifies you so you can get a new prescription.

Issues or questions

My medicine arrived damaged. What do I do?

Please call 1‑800‑967‑9917 right away for assistance.  

Who are NovoCare® Pharmacy partners?

We work with the following licensed third-party service providers to assist with patient registration, communications, fulfillment, and delivery.
 
AssistRx: A patient solutions provider responsible for NovoCare® access and reimbursement live support program. They manage patient intake and outreach, and offer live support. AssistRx ensures that NovoCare® Pharmacy is the best option for patients.
 
CoAssist Pharmacy: Direct-to-patient, technology-driven dispensing pharmacy platform that manages NovoCare® Pharmacy's prescription intake as well as triages to other dispensing pharmacies.
 
CenterWell® Pharmacy: NovoCare® Pharmacy’s other dispensing pharmacy responsible for patient accounts, prescription fulfillment, refills, tracking, and shipments.

Who can I contact with questions?

Speak with someone live at NovoCare® Pharmacy at 1‑888‑809‑3942, Monday‑Friday, 8 am‑8 pm ET.