Patient Assistance Program

The Novo Nordisk Patient Assistance Program (PAP) is based on our commitment to people living with diabetes. The Novo Nordisk PAP provides medication at no cost to those who qualify.

Patients who are approved for the PAP receive free diabetes medicine from Novo Nordisk for up to a year. There is no registration charge or monthly fee for participating.

Click here for a list of Novo Nordisk products covered by the PAP.

See if a patient qualifies for the PAP

Eligibility requirements:

  • US citizen or legal resident
  • Total household income is at or below 300% of the federal poverty level (FPL). Visit the Families USA website, which lists the current FPL guidelines
  • Patients are not eligible if they have:
    • Any private prescription coverage, such as an HMO or PPO
    • Department of Veterans Affairs (VA) prescription benefits
    • Any federal, state, or local program such as Medicare or Medicaid. Exceptions include:
      • Medicare Part D patients who have spent $1,000 on prescription medicine in the current calendar year
      • Patients who are Medicare eligible and do not have Medicare Part D coverage that have applied for and been denied Extra Help/Low Income Subsidy (LIS). To apply for LIS, please contact the Social Security Administration (SSA) at 1-800-772-1213 (TTY 1-800-325-0778) or go to
      • Patients who are Medicaid eligible that have applied for and been denied Medicaid


Please call Novo Nordisk toll-free at 1-866-310-7549.

How to apply for a free 120-day supply of medicine

Steps for your patient to follow:

  1. Download the application (in English or en Español)
  2. Complete, sign, and date the patient sections
  3. Make copies of one of the following items to show adjusted gross annual household income:

    • 2 most current paycheck stubs or earning statements for all working members in the household
    • Last year’s Federal Income Tax Return (1040)
    • Social Security income, pension, and other income statements
    • W-2 or 1099 form
    • Unemployment benefit statement

Note: Medicare Part D patients that meet the eligibility requirements must provide photocopy documentation showing $1,000 has been spent on prescription medicine for the relevant benefit year. Acceptable documentation includes a letter from plan provider, statement, explanation of benefits (EOB), or clearly dated pharmacy printout showing amount paid by the patient for each medicine.

Steps for you as the health care professional to follow:

  1. Complete the "For Health Care Practitioner" section of the application
  2. Sign and date the application
  3. Fax the completed application and proof of income to 1-866-441-4190, or mail them to Novo Nordisk Inc., PO Box 370, Somerville, NJ 08876. (Important: Faxes must be sent from your office.)


  • Do not include medical records with this application
  • Include disposable pen needles in the order information if applicable
  • Participants who are eligible for Medicaid or Medicare Part D must provide proof of Medicaid or Extra Help/LIS denial

After the application is reviewed, you and your patient will be informed of the decision. If approved, an initial 120-day supply of medicine will be sent to your office, where your patient can pick it up. Please allow up to 10 business days for processing.

NOTE: New patients approved for the Novo Nordisk PAP may only be eligible for insulin vials. For a full list of available products, please click here.

How to renew your patient's prescription

You will receive a reorder reminder from Novo Nordisk before your patient is due for a refill. You will need to place a reorder during the year for which your patient has been approved to receive medicine. Reorders can be requested by completing and submitting the Refill Request form below or by calling Novo Nordisk toll-free at 1-866-310-7549.

Patients can renew each year for as long as they qualify. For uninsured patients, an approved application is valid for 12 months. For patients with Medicare Part D coverage, an approved application is valid for the benefit year only. Some restrictions may apply.

Novo Nordisk reserves the right to modify or cancel this program at any time without notice.

Patient Assistance Program Forms

PAP Application Form (English)

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PAP Application Form (Spanish)

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PAP Refill Request Form (English)

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PAP Refill Request Form (Spanish)

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Savings Card may be an option

Patients with commercial insurance may be eligible for a lower co-pay with a Novo Nordisk Savings Card.

See the offers

Patients can get help with diabetes management

Help patients discover tools and resources tailored to their needs at

Explore the program